Shipping & Returns
SHIPPING POLICY
Orders are processed Monday through Friday (excluding holidays) during normal business hours, 8:30 a.m. – 4:30 p.m. Eastern Time. Orders received before 2:00 p.m. EST are typically processed and shipped the same business day, pending product availability. Ground shipping generally takes 1–5 business days for delivery.
Express orders must be placed by 12:00 p.m. EST for same-day shipping. For Express orders placed after this time, please call us to confirm availability.
We offer some of the most competitive shipping rates in the industry and maintain daily pickups with UPS and FedEx. For large orders, please call 1-803-932-0818 for discounted pallet-based shipping rates.
International Shipping: Please call for details and rates. We can ship to most international destinations, subject to product restrictions and regulations.
When placing your order, we will provide estimated shipping and delivery dates based on product availability and your chosen shipping method. Many items are shipped based on weight, which is listed on each product’s detail page.
RETURN POLICY
Speares Medical Drug Testing & Supplies is committed to your satisfaction. All returns require a Return Merchandise Authorization (RMA) number, issued within 30 days of purchase.
- Restocking Fees: If a refund is approved (excluding errors on our part), a 30% restocking fee applies.
- Shipping Costs: Return shipping costs are the customer’s responsibility unless the return is due to our error (incorrect or defective item). Make sure all products are securely packaged to prevent damage while in transit.
Non-Returnable Items:
Due to FDA regulations and specific storage requirements, many items—including all drug and alcohol testing products—are non-refundable once shipped. Sales for most rapid tests are final.
If a product is deemed defective by Speares Medical or if you received the wrong item, we will issue a refund or replacement. Testing devices suspected of being defective require proof (photos and/or laboratory confirmation). Returned items will be evaluated by the manufacturer for quality assurance testing. Most discrepancies are found to be procedural; please review the product insert for instructions and result interpretation.
Refrigerated Products: Due to GMP (Good Manufacturing Practice) regulations, refrigerated items are non-returnable unless shipped in error by us or our manufacturing partners.
Refund Processing Time:
Refunds are typically processed within 2–3 weeks, including:
- 5–10 business days for return shipping to our facility
- 3–5 business days for internal processing
- 5–10 business days for bank processing
When Reporting a Product Issue:
Please provide your name, sales order or invoice number, the nature of the issue, and, when applicable, photos of the suspected defective product.
We value your business and appreciate the opportunity to serve you.